Continuous operations for your digital estate
Proactive monitoring, preventive visits and multilingual help desk keep your systems available.
24/7
Support coverage
15 min
Average first response
12
Preventive inspections per year
Prevent outages
We monitor critical equipment, backups and connectivity to detect anomalies before they impact residents or staff.
Dedicated engineers maintain configuration baselines, manage firmware and provide remote or on-site assistance.
Service components
Flexible plans tailored to villas, residences and SMEs.
Remote monitoring
Unified dashboard for networks, security and automation with proactive alerts.
Preventive maintenance
Scheduled visits to test backups, batteries, sensors and failover procedures.
User assistance
Multilingual help desk for residents, staff and VIP guests with documented interventions.
Maintenance onboarding
We assess your systems and set up collaborative tools.
Assessment
Inventory existing equipment, documentation and support priorities.
Stabilisation
Resolve open incidents, update firmware and align configurations.
Monitoring setup
Deploy probes, secure remote access and define alert policies.
Continuous improvement
Monthly reviews with reports, KPIs and roadmap updates.
Included deliverables
Clear visibility for owners and managers.
- Service dashboard with live status
- Monthly report and incident log
- Firmware and backup schedule
- VIP contact protocols and escalation matrix
Support advantages
Peace of mind for critical environments.
Fewer outages
Issues are addressed before they disrupt occupants or operations.
Predictable costs
Transparent retainers and time banks sized to your needs.
Expert guidance
Access to senior engineers familiar with premium brands.
Trusted partner
One team accountable for network, security and automation services.
Switch to proactive maintenance
Our onboarding sprint stabilises your systems before the contract starts.
Direct contact 7 days a week, 08:00–22:00 CET.
Frequently asked questions
Can you manage equipment installed by others?+
Yes. We audit the existing setup, document it and propose remediation if required before taking responsibility.
Is support available for seasonal properties?+
Absolutely. We adapt monitoring and on-site visits to match seasonal occupancy while keeping infrastructure ready all year.
Contact Us
Tell our expert Ilya about your situation Ilya our expert
Expert Technique Senior • Spécialiste en réseaux, domotique et sécurité avec plus de 10 ans d'expérience
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Ilya
Expert Technique Senior