Restore critical services without delay
On-call engineers triage incidents, deliver temporary workarounds and repair failures with SLA-backed response times.
15 min
Average remote response
< 90 min
On-site mobilisation
70%
Incidents solved remotely
Stabilise operations quickly
Dedicated hotline available day and night to qualify the incident and secure the perimeter.
We mobilise the right expertise, spare parts and partners to restore normal service and document lessons learned.
Emergency capabilities
Ready for residences, hospitality and mission-critical SMEs.
Hotline triage
Single contact who understands your environment and can access documentation instantly.
Temporary workarounds
Secure fallbacks to keep operations running while permanent repairs are prepared.
Incident reporting
Detailed report with root cause, actions taken and prevention measures.
Incident response workflow
From the first call to post-incident review.
Call intake
Collect context, impact and first checks from on-site staff.
Remote diagnostics
Connect securely to systems to identify faults and attempt immediate recovery.
On-site intervention
Engineer dispatched with pre-tested spares and tools.
Post-incident review
Share report, recommendations and optional follow-up work.
What you receive
Transparency during stressful moments.
- Dedicated incident number and status updates
- Temporary workaround instructions
- Full intervention report with root cause
- Recommendations to avoid recurrence
Emergency support benefits
Reliable help when every minute counts.
Priority access
Clients benefit from reserved slots and direct hotline numbers.
Field-ready spares
Stock of critical components staged in Nice to reduce downtime.
Secure operations
Interventions follow change-management practices with full traceability.
Integration knowledge
We understand how your network, security and automation interact.
Need help right now?
Call us immediately and we will coordinate remote and on-site actions in minutes.
Direct contact 7 days a week, 08:00–22:00 CET.
Frequently asked questions
Do you help new customers?+
Yes. We perform a quick remote qualification, then dispatch an engineer. A full audit can follow to prevent future incidents.
Are interventions covered by warranty?+
If the failure is linked to our installation or maintenance contract, repairs are covered according to the agreed SLA.
Contact Us
Tell our expert Ilya about your situation Ilya our expert
Expert Technique Senior • Spécialiste en réseaux, domotique et sécurité avec plus de 10 ans d'expérience
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Ilya
Expert Technique Senior